The State Hermitage aims to provide an online experience that is supportive of the Hermitage tradition of excellence. Use this comprehensive Help to assist you with any questions and problems you may encounter while using our site. If these tools do not resolve your issues, please send us a feedback so we may address your questions personally.

Answers to the questions most commonly asked about the site and the Hermitage.

Detailed instructions and tips for using the four types of searches in the Digital Collection.

Advice on the tools and technology used in the site. Check here first if you have technical problems with this site.

Definitions of terms used on this site, including art-related terms, technical terms, and Web terms.